Delivery & Returns

Delivery

All orders are sent to our customers by our dedicated carriers. We cannot guarantee exactly when your order will arrive but we aim to deliver your order within the following timescales following the receipt of your order and full payment. If for any reason, we were unable to achieve them we will contact you using the contact details provided on your account.

If your delivery does not arrive you must notify us via email shop@makers-and-merchants.com within 48 hours of the date of expected delivery, otherwise no claim can be entertained.

DESTINATION	STANDARD DELIVERY	NEXT DAY DELIVERY
Mainland UK	3- 4 Working Days	1 Working Day (orders placed before 12pm)
Highlands	3-4 Working Days	n/a
Northern Ireland	3-4 Working Days	n/a
Channel Islands	4-5 Working Days	n/a

 

Please note: We do not currently ship outside the UK

 

Delivery Prices

Destination	Standard Delivery	Next day	Saturday Delivery
Mainland UK	£6.00 or free on orders over £35.00	£8.00	£25.00
Highlands	£10.00	n/a	n/a
Northern Ireland	£10.00	n/a	n/a
Channel Islands	£10.00	n/a	n/a

 

Damaged Delivery

When your order arrives please check your delivery. Stock shortages and breakages in transit should be notified to us straight away, and at least within 48 hours of receipt, otherwise no claim can be entertained. Please email us with photographs of the damage to shop@makers-and-merchants.com. We will strive to ensure that your replacement is organised at speed and shipped back out on a priority service without any fuss.

Returns

We have a no quibble returns policy on all our stocked products. You are fully entitled to a refund up to 21 days from the despatch of goods. The returned products must be unused, in perfect condition and complete with original packaging. Used or customer damaged items (including packaging) cannot be refunded or exchanged.

Returns for items that have been custom ordered are non-refundable unless deemed faulty on the day of delivery.

To return an item please contact +44 (0)1935 388 546 or email shop@makers-and-merchants.com to notify us of the reason for return. We will then ask you to return the item(s) with the Delivery Note that was enclosed with your delivery so we can identify you and your order to the following address: Makers & Merchants, NR&A Ltd, Frogmary Green Farm, West Street, South Petherton, Somerset, TA13 5DJ.

We aim to process all refunds within 7 days. We will email you a confirmation once the refund has been made.

PLEASE NOTE: we can only deal with orders placed directly with us.

Faulty Goods

To resolve any problems with faulty goods, please call us on + 44 (0) 1935 388 546 from Monday to Friday between 9:00 to 15:00 or email shop@makers-and-merchants.com. We may need to ask you to post the faulty product back to us. Should this occur we will organise the delivery for you.